Customereye

Crocoblock

Software & Web Services • United Statescrocoblock.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−10.4 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#106of 363
Top 29% · Upper Half
#1 (best)#363 (worst)
#104Peer
#105Peer
#106This company
#107Peer
#108Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.9%
Product Quality
17.9%
Problem Resolution
14.3%
Loyalty
13.1%
Response Speed
9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.3%
4★
2.3%
3★
0.7%
2★
0.8%
1★
3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 78.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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