CPI Security

Home & Living • United Statescpisecurity.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−8.1 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#418of 675

Top 62% · Mid Pack

#1 (best)#675 (worst)

#416Peer

#417Peer

#418This company

#419Peer

#420Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.6%

Product Quality

19.0%

Problem Resolution

12.2%

Loyalty

10.9%

Communication

7.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.2%

4★

2.0%

3★

2.3%

2★

1.5%

1★

8.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.6% of reviews in the last three months were positive, compared with 87.6% in the three months before that.

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