Cove

Home & Living • United Statescovesmart.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−12.1 vs. last month3.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#572of 675

Top 85% · Bottom Tier

#1 (best)#675 (worst)

#570Peer

#571Peer

#572This company

#573Peer

#574Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.3%

Problem Resolution

11.8%

Loyalty

11.3%

Response Speed

9.4%

Product Quality

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

66.5%

4★

4.3%

3★

3.2%

2★

4.3%

1★

21.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 65.0% of reviews in the last three months were positive, compared with 63.2% in the three months before that.

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