Customereye

Costa Sunglasses

General Retail & Marketplaces • United Statescostadelmar.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+18.9 vs. last month4.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#78of 359
Top 22% · Top Tier
#1 (best)#359 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Overall Customer Sentiment

Category Leader

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.6%
Product Quality
16.2%
Pricing
16.0%
Loyalty
12.2%
Delivery Shipping
11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100
69/100
signal score
  • Built from a negative-review share of 40.3% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
72.2%
4
4.2%
3
1.5%
2
2.0%
1
20.2%

Based on 600 analyzed reviews. Sentiment is slipping: 71.2% of reviews in the last three months were positive, compared with 82.2% in the three months before that.

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