Customereye

Consumers Energy Services

Energy & Utilities • Canadaconsumersenergy.ca

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 416 days (about 7.3 per month). Busiest month: 46% of reviews. Languages: en 76%, unknown 19%, fr 4%.

Overall Score

45/100
Short observation window (416 days)
4.20 ★ average rating · 100 reviews
45/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

44.5

Industry average 66.1

21.6 below average

Rating

4.20

Industry average 4.23

0.03 below average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#452of 504 ranked in Energy & Utilities
Top 90% · Bottom Tier
#1 (best)#504 (worst)
#450Peer
#451Peer
#452This company
#453Peer
#454Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%
positive
  • Positive65%
  • Neutral1%
  • Negative34%

Sentiment Balance

Covering November 2025 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Pricing
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Product Quality
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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