Compare My Move

General Retail & Marketplaces • United Kingdomcomparemymove.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−15.6 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#196of 359

Top 55% · Mid Pack

#1 (best)#359 (worst)

#194Peer

#195Peer

#196This company

#197Peer

#198Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.2%

Product Quality

14.7%

Loyalty

13.0%

Onboarding

11.4%

Pricing

10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.2%

4★

7.8%

3★

2.0%

2★

1.5%

1★

8.5%

Based on 600 analyzed reviews. Sentiment is slipping: 78.9% of reviews in the last three months were positive, compared with 89.1% in the three months before that.

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