Customereye

Coffee Supplies Direct

Food & Beverage • United Kingdomcoffeesuppliesdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−12.5 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#389of 551
Top 71% · Mid Pack
#1 (best)#551 (worst)
#387Peer
#388Peer
#389This company
#390Peer
#391Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering December 2024 — 40 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Pricing
17.0%
Response Speed
17.0%
Product Quality
14.5%
Customer Support
10.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.8%
4
3.7%
3
1.0%
2
0.3%
1
1.2%

Based on 600 analyzed reviews.

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