Customereye

Clearly

Healthcare & Medical • Canadaclearly.ca

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
+6.6 vs. last month4.37 ★ average rating · 613 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#120of 615
Top 20% · Top Tier
#1 (best)#615 (worst)
#118Peer
#119Peer
#120This company
#121Peer
#122Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering October 2024 — 149 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.0%
Response Speed
14.9%
Customer Support
12.4%
Communication
11.0%
Product Quality
10.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • •Built from a negative-review share of 20.9% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
79.6%
4★
4.2%
3★
2.1%
2★
2.0%
1★
12.1%

Based on 613 analyzed reviews. Sentiment is improving: 89.8% of reviews in the last three months were positive, compared with 79.7% in the three months before that.

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