Customereye

Headway

Healthcare & Medical • United Statesheadway.co

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
+27.0 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#343of 615
Top 56% · Mid Pack
#1 (best)#615 (worst)
#341Peer
#342Peer
#343This company
#344Peer
#345Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.0%
Onboarding
19.7%
Response Speed
13.7%
Loyalty
12.0%
Product Quality
10.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • •Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
77.5%
4★
11.8%
3★
2.7%
2★
1.2%
1★
6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 86.5% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

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