Based on public reviews and response behavior.
999 reviews over 528 days (about 58 per month). Busiest month: 32% of reviews. Languages: en 93%, unknown 6%, fr 1%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
72.3
Industry average 66.2
6.1 above average
Rating
4.70
Industry average 4.38
0.32 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 17% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 999 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Shipping costs are the single largest driver of 2-3 star reviews and explicit churn signals. Immediate actions should include: (1) displaying estimated shipping costs earlier in the browse/product page experience rather than revealing them only at checkout, (2) expanding flat-rate shipping options nationally and promoting them prominently, (3) introducing a loyalty or volume threshold for free or discounted shipping.
Multiple 1-2 star reviews cite broken or unfulfilled discount promises from email signup, text signup, and social media promotions. Actions: (1) audit all active promotional code pathways end-to-end, (2) implement real-time code validation with clear error messaging at the point of entry, (3) add an automatic retroactive discount application window of 24 hours post-order for verified promotion failures, (4) revise promotional copy to be fully transparent about conditions.
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