Customereye

Classic Industries

Auto Parts & Accessories • United Statesclassicindustries.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
+4.0 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#134of 148
Top 91% · Bottom Tier
#1 (best)#148 (worst)
#132Peer
#133Peer
#134This company
#135Peer
#136Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 40% negative

56%
positive
  • Positive56%
  • Neutral4%
  • Negative40%

Sentiment Balance

Covering October 2024 — 299 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 38% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Product Quality
17.4%
Response Speed
12.4%
Customer Support
12.4%
Loyalty
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 50.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.2%
4
10.3%
3
5.2%
2
2.3%
1
10.0%

Based on 600 analyzed reviews.

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