Based on public reviews and response behavior.
200 reviews over 29 days (about 210 per month). Busiest month: 76% of reviews — one month dominates this sample. Languages: en 99%, af 1%, fr 1%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
73.1
Industry average 65.4
7.7 above average
Rating
4.63
Industry average 4.28
0.35 above average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering August 2026 — 47 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 41%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 127 mentions with a sentiment score of 86.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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