Bookretreats

Beauty & Wellness • United Statesbookretreats.com

Review data last updated August 12, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

73/100

−9.6 vs. last month4.67 ★ average rating · 996 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#32of 351

Top 9% · Top Tier

#1 (best)#351 (worst)

#30Peer

#31Peer

#32This company

#33Peer

#34Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering July 2026 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 996 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.6%

Onboarding

20.6%

Product Quality

13.6%

Response Speed

13.1%

Communication

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 15.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

83.6%

4★

8.9%

3★

2.2%

2★

1.1%

1★

4.1%

Based on 996 analyzed reviews. Sentiment is holding steady: 95.8% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

Unlock full insights