Based on public reviews and response behavior.
998 reviews over 953 days (about 32 per month). Busiest month: 10% of reviews. Languages: en 92%, unknown 5%, es 1%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
72.9
Industry average 65.4
7.5 above average
Rating
4.52
Industry average 4.28
0.24 above average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering July 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 24% negative and 0% neutral.
Share of theme mentions
Themes from the 998 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 41%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 663 mentions with a sentiment score of 81.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
