Customereye

Cladco Profiles

Construction & Industrial • United Kingdomcladco.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+1.7 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#49of 404
Top 12% · Top Tier
#1 (best)#404 (worst)
#47Peer
#48Peer
#49This company
#50Peer
#51Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral3%
  • Negative16%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 6% negative and 12% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Customer Support
20.6%
Product Quality
18.4%
Onboarding
8.7%
Loyalty
7.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.8%
4
4.5%
3
3.5%
2
2.2%
1
5.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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