CircleDNA

Healthcare & Medical • United Kingdomcircledna.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−55.0 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#88of 615

Top 14% · Top Tier

#1 (best)#615 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 20% negative

80%

positive

Positive80%
Neutral1%
Negative20%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.4%

Loyalty

13.8%

Product Quality

12.6%

Onboarding

11.3%

Delivery Shipping

7.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

75.5%

4★

13.7%

3★

1.8%

2★

1.8%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is slipping: 82.4% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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