Customereye

GLOBAL EYEGLASSES

Healthcare & Medical • United Statesglobaleyeglasses.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
−3.6 vs. last month3.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#196of 615
Top 32% · Upper Half
#1 (best)#615 (worst)
#194Peer
#195Peer
#196This company
#197Peer
#198Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering April 2017 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 560 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2017.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.4%
Loyalty
14.4%
Product Quality
14.3%
Pricing
13.9%
Customer Support
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 10.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • •Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
49.5%
4★
16.7%
3★
9.0%
2★
10.5%
1★
14.3%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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