The Chuckling Cheese Company

Food & Beverage • United Kingdomchucklingcheese.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+47.7 vs. last month3.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#438of 551

Top 79% · Bottom Tier

#1 (best)#551 (worst)

#436Peer

#437Peer

#438This company

#439Peer

#440Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral1%
Negative25%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.4%

Product Quality

16.2%

Response Speed

11.8%

Customer Support

10.5%

Loyalty

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.3%

4★

8.5%

3★

6.5%

2★

6.5%

1★

15.2%

Based on 600 analyzed reviews. Sentiment is slipping: 36.5% of reviews in the last three months were positive, compared with 83.5% in the three months before that.

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