Based on public reviews and response behavior.
Among fully-analyzed Construction & Industrial companies
57% of reviews positive, 41% negative
Covering March 2023 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 16.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 80.0% in the three months before that.
