Customereye

ChooseTexasPower

General Retail & Marketplaces • United Stateschoosetexaspower.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−0.7 vs. last month4.57 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#220of 359
Top 61% · Mid Pack
#1 (best)#359 (worst)
#218Peer
#219Peer
#220This company
#221Peer
#222Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering July 2026 — 325 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 24% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
28.8%
Customer Support
24.6%
Product Quality
14.0%
Response Speed
12.1%
Pricing
8.0%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 24.4% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.6%
4
7.5%
3
3.0%
2
1.7%
1
6.2%

Based on 1,000 analyzed reviews.

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