Cheap Stair Parts

Home & Living • United Statescheapstairparts.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−3.0 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#402of 675

Top 60% · Mid Pack

#1 (best)#675 (worst)

#400Peer

#401Peer

#402This company

#403Peer

#404Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral1%
Negative18%

Sentiment Balance

Covering December 2022 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Product Quality

18.8%

Response Speed

13.7%

Pricing

11.9%

Customer Support

11.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.2%

4★

6.7%

3★

2.0%

2★

1.3%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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