Customereye

CheapFlightsFares

Flight & Hotel Booking • United Statescheapflightsfares.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−5.4 vs. last month4.02 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#103of 225
Top 46% · Upper Half
#1 (best)#225 (worst)
#101Peer
#102Peer
#103This company
#104Peer
#105Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering October 2024 — 111 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.6%
Pricing
15.6%
Product Quality
11.4%
Response Speed
10.9%
Onboarding
10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 15.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • •Built from a negative-review share of 46.3% across this company's analyzed reviews.
  • •10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
66.7%
4★
9.7%
3★
2.5%
2★
1.3%
1★
19.8%

Based on 600 analyzed reviews. Sentiment is improving: 81.0% of reviews in the last three months were positive, compared with 75.3% in the three months before that.

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