Based on public reviews and response behavior.
204 reviews over 773 days (about 8 per month). Busiest month: 26% of reviews. Languages: en 99%, unknown 2%.
Beauty & Wellness average: score 65.5, rating 4.29 stars, reply rate 40.7%, over 1,832 ranked companies · benchmark 31 Oct 2026
Score
60.4
Industry average 65.5
5.1 below average
Rating
4.03
Industry average 4.29
0.26 below average
Reply rate
—
Industry average 40.7%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 22% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 204 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,832 ranked companies in Beauty & Wellness (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.174 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 41%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99
