Customereye

Charles Jacobs

Home & Livingcharlesjacobs.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 339 days (about 9 per month). Busiest month: 28% of reviews. Languages: en 100%.

Overall Score

91/100
−7.4 vs. last month4.80 ★ average rating · 100 reviews
91/100 from 100 reviews over 5 months, moderate confidence.

Home & Living average: score 65.9, rating 4.44 stars, reply rate 47.6%, over 3,509 ranked companies · benchmark 6 Oct 2026

Score

91.1

Industry average 65.9

25.2 above average

Rating

4.80

Industry average 4.44

0.36 above average

Reply rate

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Industry average 47.6%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#149of 3509 ranked in Home & Living
Top 4% · Top Tier
#1 (best)#3509 (worst)
#147Peer
#148Peer
#149This company
#150Peer
#151Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering December 2025 — 13 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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