Customereye

Charles Fish Online

General Retail & Marketplacescharlesfish.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 295 days (about 21 per month). Busiest month: 14% of reviews. Languages: en 100%, it 1%.

Overall Score

95/100
−6.0 vs. last month4.92 ★ average rating · 200 reviews
95/100 from 200 reviews over 10 months, moderate confidence.

General Retail & Marketplaces average: score 61.5, rating 4.17 stars, reply rate 35.6%, over 2,281 ranked companies · benchmark 4 Oct 2026

Score

94.5

Industry average 61.5

33.0 above average

Rating

4.92

Industry average 4.17

0.75 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#22of 2281 ranked in General Retail & Marketplaces
Top 1% · Top Tier
#1 (best)#2281 (worst)
#20Peer
#21Peer
#22This company
#23Peer
#24Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral1%
  • Negative3%

Sentiment Balance

Covering September 2026 — 25 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 4% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Product Quality
Hidden
Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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