Castle Bell

Home & Living • United Kingdomcastlebellgifts.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

4.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#187of 675

Top 28% · Upper Half

#1 (best)#675 (worst)

#185Peer

#186Peer

#187This company

#188Peer

#189Peer

Overall Customer Sentiment

Above Average

96% of reviews positive, 4% negative

96%

positive

Positive96%
Neutral1%
Negative4%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.3%

Response Speed

17.5%

Product Quality

16.5%

Loyalty

15.0%

Customer Support

13.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 11.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

98.0%

4★

0.8%

3★

0.5%

2★

0.7%

1★

0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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