Carvana

Automotive & Mobility • UScarvana.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−1.8 vs. last month4.02 ★ average rating · 1,200 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#37of 265

Top 14% · Top Tier

#1 (best)#265 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering July 2026 — 80 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 31% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,171 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

20.7%

Product Quality

13.4%

Loyalty

12.4%

Response Speed

12.3%

Customer Support

10.7%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 28.1% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.1%

4★

5.0%

3★

3.7%

2★

3.3%

1★

18.9%

Based on 1,200 analyzed reviews. Sentiment is holding steady: 76.2% of reviews in the last three months were positive, compared with 75.9% in the three months before that.

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