Based on public reviews and response behavior.
200 reviews over 373 days (about 16 per month). Busiest month: 42% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 24 Oct 2026
Score
72.0
Industry average 65.1
6.9 above average
Rating
4.62
Industry average 4.37
0.25 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering November 2025 — 40 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 160 mentions with a sentiment score of 80.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
