Northampton Reptile Centre

Pet Products & Supplies • United Kingdomwww.reptilecentre.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+1.4 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#232of 263

Top 88% · Bottom Tier

#1 (best)#263 (worst)

#230Peer

#231Peer

#232This company

#233Peer

#234Peer

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering October 2024 — 95 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 27% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.0%

Response Speed

16.9%

Product Quality

15.5%

Customer Support

13.6%

Loyalty

11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.0%

4★

3.2%

3★

4.0%

2★

1.7%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is slipping: 87.5% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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