Based on public reviews and response behavior.
100 reviews over 1,100 days (about 2.8 per month). Busiest month: 14% of reviews. Languages: en 99%, uk 1%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
80.6
Industry average 66.3
14.3 above average
Rating
4.36
Industry average 4.28
0.08 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 13% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 80.6 places the company in the top quarter of about 1,800 ranked Flight & Hotel Booking companies (75th percentile: 78). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 85.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
