Customereye

BuyAssociation

Lending & Consumer Financebuyassociation.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,259 days (about 2.4 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

59/100
4.79 ★ average rating · 100 reviews
59/100 from 100 reviews over 13 months, moderate confidence.

Lending & Consumer Finance average: score 69.4, rating 4.55 stars, reply rate 45.3%, over 2,381 ranked companies · benchmark 23 Oct 2026

Score

58.5

Industry average 69.4

10.9 below average

Rating

4.79

Industry average 4.55

0.24 above average

Reply rate

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Industry average 45.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1863of 2381 ranked in Lending & Consumer Finance
Top 78% · Bottom Tier
#1 (best)#2381 (worst)
#1861Peer
#1862Peer
#1863This company
#1864Peer
#1865Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering November 2025 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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