Lending & Consumer Finance • United Statessurgecardinfo.com
Review data last updated .
Based on public reviews and response behavior.
1,000 reviews over 292 days (about 104 per month). Busiest month: 17% of reviews. Languages: en 87%, unknown 12%, es 1%.
Lending & Consumer Finance average: score 69.4, rating 4.55 stars, reply rate 45.3%, over 2,381 ranked companies · benchmark 23 Oct 2026
Score
58.4
Industry average 69.4
11.0 below average
Rating
4.70
Industry average 4.55
0.15 above average
Reply rate
—
Industry average 45.3%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 23% negative
Covering July 2026 — 39 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,381 ranked companies in Lending & Consumer Finance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.291). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 685 mentions with a sentiment score of 84.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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