Customereye

Butlers Bingo

Gaming & Esports • United Kingdombutlersbingo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+32.2 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#118of 259
Top 46% · Upper Half
#1 (best)#259 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.8%
Response Speed
17.1%
Product Quality
13.6%
Problem Resolution
10.7%
Loyalty
8.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.5%
4
7.7%
3
3.2%
2
2.0%
1
11.7%

Based on 600 analyzed reviews. Sentiment is slipping: 51.5% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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