Gamesplanet

Gaming & Esports • Francewww.gamesplanet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

4.31 ★ average rating · 372 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#48of 259

Top 19% · Top Tier

#1 (best)#259 (worst)

#46Peer

#47Peer

#48This company

#49Peer

#50Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 268 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.1%

Response Speed

14.6%

Loyalty

12.2%

Pricing

11.4%

Delivery Shipping

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

72.3%

4★

10.5%

3★

3.8%

2★

3.0%

1★

10.5%

Based on 372 analyzed reviews. Sentiment is slipping: 87.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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