Based on public reviews and response behavior.
600 reviews over 53 days (about 345 per month). Busiest month: 55% of reviews — one month dominates this sample.
Gaming & Esports average: score 57.1, rating 4.02 stars, reply rate 26.3%, over 1,228 ranked companies · benchmark 19 Oct 2026
Score
68.4
Industry average 57.1
11.3 above average
Rating
4.77
Industry average 4.02
0.75 above average
Reply rate
—
Industry average 26.3%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering September 2024 — 302 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
With 0 reviews collected in the past 12 months despite a 4.81 TrustScore, the review pipeline has gone silent. Implement an automated post-delivery email sequence (Day 7 and Day 14 after delivery confirmation) inviting customers to leave a review.
Missing and miscut pieces appear in approximately 13% of reviews. While the replacement policy is praised, each replacement costs the company a full puzzle unit plus shipping.
Included in the full report
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