Customereye

Business Class Guru

Flight & Hotel Booking • United Statesbusinessclassguru.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 492 days (about 6.2 per month). Busiest month: 11% of reviews. Languages: en 95%, unknown 4%, fr 1%.

Overall Score

85/100
−2.8 vs. last month4.67 ★ average rating · 100 reviews
85/100 from 100 reviews over 16 months, moderate confidence.

Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026

Score

85.0

Industry average 66.3

18.7 above average

Rating

4.67

Industry average 4.29

0.38 above average

Reply rate

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Industry average 42.1%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#239of 1798 ranked in Flight & Hotel Booking
Top 13% · Top Tierdown 35 from last month
#1 (best)#1798 (worst)
#237Peer
#238Peer
#239This company
#240Peer
#241Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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