Based on public reviews and response behavior.
204 reviews over 1,925 days (about 3.2 per month). Busiest month: 27% of reviews. Languages: en 95%, unknown 5%, es 1%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
60.3
Industry average 65.4
5.1 below average
Rating
4.09
Industry average 4.28
0.19 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 39% negative
Covering August 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 20% negative and 20% neutral.
Share of theme mentions
Themes from the 204 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.344 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 98% of reviews against an industry average of 41%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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