Based on public reviews and response behavior.
100 reviews over 287 days (about 11 per month). Busiest month: 46% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
56.4
Industry average 64.8
8.4 below average
Rating
3.76
Industry average 4.32
0.56 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering October 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 43% negative and 7% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.264 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 1% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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