brsk

Software & Web Services • United Kingdombrsk.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.56 ★ average rating · 607 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#191of 363

Top 53% · Mid Pack

#1 (best)#363 (worst)

#189Peer

#190Peer

#191This company

#192Peer

#193Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 600 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.1%

Response Speed

16.2%

Product Quality

15.8%

Problem Resolution

10.3%

Loyalty

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 19.8% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.9%

4★

7.9%

3★

1.8%

2★

1.5%

1★

6.9%

Based on 607 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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