Customereye

Brilliant Earth

General Retail & Marketplacesbrilliantearth.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 275 days (about 11 per month). Busiest month: 47% of reviews. Languages: en 97%, es 1%, it 1%.

Overall Score

67/100
+40.0 vs. last month3.15 ★ average rating · 100 reviews
67/100 from 100 reviews over 9 months, moderate confidence.

General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026

Score

67.3

Industry average 64.6

2.7 above average

Rating

3.15

Industry average 4.29

1.14 below average

Reply rate

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Industry average 36.9%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#1081of 2402 ranked in General Retail & Marketplaces
Top 45% · Upper Halfup 359 from last month
#1 (best)#2402 (worst)
#1079Peer
#1080Peer
#1081This company
#1082Peer
#1083Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

74% of reviews positive, 26% negative

74%
positive
  • Positive74%
  • Neutral0%
  • Negative26%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Delivery Shipping
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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