BraceLab

Healthcare & Medical • United Statesbracelab.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

+4.2 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#142of 615

Top 23% · Top Tier

#1 (best)#615 (worst)

#140Peer

#141Peer

#142This company

#143Peer

#144Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 25% negative

72%

positive

Positive72%
Neutral3%
Negative25%

Sentiment Balance

Covering September 2024 — 93 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 17% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.4%

Delivery Shipping

17.1%

Product Quality

13.5%

Response Speed

12.2%

Onboarding

11.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.7%

4★

7.5%

3★

3.7%

2★

1.2%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.4% of reviews in the last three months were positive, compared with 96.0% in the three months before that.

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