Customereye

BOSS LASER

Construction & Industrial • United Statesbosslaser.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+1.8 vs. last month4.86 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#252of 404
Top 62% · Mid Pack
#1 (best)#404 (worst)
#250Peer
#251Peer
#252This company
#253Peer
#254Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering July 2026 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.5%
Problem Resolution
17.4%
Response Speed
13.8%
Product Quality
12.3%
Loyalty
11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.2%
4
3.9%
3
0.7%
2
0.5%
1
1.7%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 99.1% in the three months before that.

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