Customereye

FHR Airport Services

Automotive & Mobility • United Kingdombookfhr.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 168 days (about 36 per month). Busiest month: 26% of reviews. Languages: en 100%.

Overall Score

60/100
Short observation window (168 days)
−10.5 vs. last month4.29 ★ average rating · 200 reviews
60/100 from 200 reviews over 7 months, moderate confidence. trend not shown: window under six months.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

60.2

Industry average 63.5

3.3 below average

Rating

4.29

Industry average 4.23

0.06 above average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1471of 2447 ranked in Automotive & Mobility
Top 60% · Mid Packdown 66 from last month
#1 (best)#2447 (worst)
#1469Peer
#1470Peer
#1471This company
#1472Peer
#1473Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 30% negative

68%
positive
  • Positive68%
  • Neutral3%
  • Negative30%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 25% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Loyalty
Hidden
Communication
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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