Based on public reviews and response behavior.
600 reviews over 489 days (about 37 per month). Busiest month: 21% of reviews.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,561 ranked companies · benchmark 23 Oct 2026
Score
64.3
Industry average 64.6
0.3 below average
Rating
4.10
Industry average 4.22
0.12 below average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering November 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,561 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 28% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 296 mentions with a sentiment score of 72.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
