Professional Services • United Kingdombiogroup-laboratory.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 996 days (about 18 per month). Busiest month: 25% of reviews.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
62.8
Industry average 66.2
3.4 below average
Rating
4.25
Industry average 4.38
0.13 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 25% negative
Covering October 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 335 mentions with a sentiment score of 78.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
