Biogroup Laboratory Ltd

Professional Services • United Kingdombiogroup-laboratory.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

+21.4 vs. last month4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#130of 517

Top 25% · Upper Half

#1 (best)#517 (worst)

#128Peer

#129Peer

#130This company

#131Peer

#132Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering October 2022 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.1%

Response Speed

19.8%

Loyalty

12.4%

Product Quality

10.3%

Delivery Shipping

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.0%

4★

6.3%

3★

1.8%

2★

2.7%

1★

14.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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