Deel

Professional Services • United Statesdeel.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−11.4 vs. last month3.93 ★ average rating · 1,605 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#151of 517

Top 29% · Upper Half

#1 (best)#517 (worst)

#149Peer

#150Peer

#151This company

#152Peer

#153Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.7%

Onboarding

16.3%

Response Speed

14.7%

Product Quality

13.6%

Problem Resolution

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 14.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 36.8% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

66.5%

4★

5.2%

3★

3.4%

2★

4.3%

1★

20.6%

Based on 1,605 analyzed reviews. Sentiment is slipping: 63.8% of reviews in the last three months were positive, compared with 73.3% in the three months before that.

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