Customereye

BeautyRitual.ca - Eminence Organics

Cosmetics & Fragrance • Canadabeautyritual.ca

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
+30.2 vs. last month4.82 ★ average rating · 579 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#85of 191
Top 45% · Upper Half
#1 (best)#191 (worst)
#83Peer
#84Peer
#85This company
#86Peer
#87Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering August 2024 — 112 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 566 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.7%
Delivery Shipping
18.0%
Customer Support
13.5%
Loyalty
13.0%
Response Speed
11.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • •Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.1%
4★
8.3%
3★
0.2%
2★
0.3%
1★
2.1%

Based on 579 analyzed reviews. Sentiment is improving: 99.1% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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