Based on public reviews and response behavior.
85 reviews over 1,328 days (about 1.9 per month). Busiest month: 8% of reviews. Languages: en 100%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,263 ranked companies · benchmark 25 Oct 2026
Score
25.6
Industry average 63.9
38.3 below average
Rating
2.13
Industry average 4.22
2.09 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
33% of reviews positive, 67% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 85 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,263 ranked companies in Finance & Insurance (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.301 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.223). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99