Battery Group

Auto Parts & Accessories • United Kingdombatterygroup.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+15.3 vs. last month3.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#135of 148

Top 91% · Bottom Tier

#1 (best)#148 (worst)

#133Peer

#134Peer

#135This company

#136Peer

#137Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral1%
Negative38%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.5%

Customer Support

13.7%

Pricing

13.5%

Response Speed

11.7%

Product Quality

11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

64.8%

4★

2.2%

3★

1.7%

2★

1.7%

1★

29.7%

Based on 600 analyzed reviews. Sentiment is improving: 70.6% of reviews in the last three months were positive, compared with 49.1% in the three months before that.

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