Based on public reviews and response behavior.
200 reviews over 524 days (about 12 per month). Busiest month: 9% of reviews. Languages: de 87%, unknown 7%, no 4%.
Pharmacy & Online Medicine average: score 60.6, rating 4.28 stars, reply rate 37.5%, over 560 ranked companies · benchmark 30 Oct 2026
Score
54.3
Industry average 60.6
6.3 below average
Rating
4.48
Industry average 4.28
0.20 above average
Reply rate
—
Industry average 37.5%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering June 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Reviews are mostly in German
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 560 ranked companies in Pharmacy & Online Medicine (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.276 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 17% of reviews against an industry average of 38%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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